Healthcare Provider Resources
Hospital
Resources for hospitals & healthcare organizations are provided below.
Review pre-analytic guidance, testing updates, and specimen collection guidelines in Laboratory Resources.
Provider Resources
Our Services
Cleveland Clinic Laboratories offers comprehensive reference laboratory services to local, national, and international hospital systems & organizations.
The same staff of highly-specialized anatomic and clinical pathologists that provides diagnostic interpretations for Cleveland Clinic patients also offers the same diagnostic services for our clients.
To ensure quality and compliance, Cleveland Clinic Laboratories is fully licensed and accredited by the College of American Pathologists (CAP) and certified according to the Clinical Laboratory Improvement Amendments (CLIA).
Pathology
• Subspecialty consultative services
• 80+ board-certified anatomic pathologists
• Rapid turnaround time with most ancillary testing performed in-house
Laboratory Medicine
• Supported by 1,500+ laboratory personnel
• Extensive test menu, including Molecular testing options
Operations & Logistics
• Flexible, customizable logistics services
• Provided collection & transport supplies ensure safe specimen transport
• Specialized laboratory IT support provided by the Center for Pathology Informatics (CPI)
Sales & Technical Support
• Designated account representatives
• Experienced technical support consultants
• Specialized assistance with onboarding, implementation, reporting, and urgent requests
Client Services
• Representatives are available 24 hours a day, seven days a week
• Staffed by experienced ASCP Medical Technologists
• Provides information on test results, availability, updates, changes & delays, and ordering assistance
Additional Services
• Interfaced result capabilities, including Atlas web portal
• Customizable client reporting options
• Business reviews with CCL Medical & Administrative Staff
• Continuing education opportunities
Our Services
Cleveland Clinic Laboratories offers comprehensive reference laboratory services to local, national, and international hospital systems & organizations.
The same staff of highly-specialized anatomic and clinical pathologists that provides diagnostic interpretations for Cleveland Clinic patients also offers the same diagnostic services for our clients.
Required information includes:
- Patient Identifiers
- Insurance Billing Information
- Clinical Information
- Ordering Physician Contact Information
- Specimen Information
- Preferred Subspecialty Group
- Molecular Testing Options
Specimen Collection & Transport
Specimens are only acceptable for processing when they are collected and submitted to our laboratories appropriately.
If you have additional questions regarding the type of container to use for a particular test or specimen, refer to the specimen requirements on the Test Directory or contact Client Services.
Specimen Collection & Transport
Order Supplies
Need laboratory supplies? Place an order online.
Ensure that specimens are collected and appropriately transported to our laboratories.
Request a Pathology Consult
Cleveland Clinic Laboratories offers healthcare providers second opinion pathology consultations for surgical pathology, cytology, and hematopathology cases.
All requests for pathology consultations require a completed Pathology Consultation Requisition. Review Specimen Collection & Transport Guidelines for details regarding specimen collection and packaging.
e-Lab Community
powered by Clinisys Atlas® (formerly Sunquest)
e-Lab Community is a browser-based application that connects medical facilities to Cleveland Clinic Laboratories.
This system is used for:
- Ordering laboratory tests
- Entering and tracking patient demographic and insurance information
- Receiving test results for patients
- Printing shipping manifests and reported results
Contact Us
Client Services – 1.800.628.6816
Representatives are available 24 hours a day, seven days a week.
Client Services assists with questions about test ordering, billing, shipping, and reporting.
Client Account Support & Sales Inquiries
For information on testing and service capabilities, technical support, and other account or sales-related questions, please contact a Hospital Sales Manager for assistance.